Alan Blinkhorn - Urgent News: Mobile phone companies warned over data tariff advice

Alan Blinkhorn - Urgent News: Mobile phone companies warned over data tariff advice

Mobile phone operators must do more to help people avoid getting unexpectedly large bills after going online, says the Communications Ombudsman.

The complaints watchdog says so-called data download bill shock is a serious and growing problem.

Chief Ombudsman Lewis Shand Smith says that is because it is becoming more common for people to download big files, like videos, onto mobiles.

He says that has led to a rise in the number of customers being affected.

Adam Barclay-Faulkner, who's 27, runs his own small business selling big, inflatable adverts in Staffordshire.

He says he makes the most of his mobile's unlimited data deal.

He said: "Mainly I use my mobile for Facebook to keep in touch with family and friends.

"I also send and receive a lot of work emails and watch the occasional video as well."

Big bills

Like many people Adam thought he was on an unlimited data deal with his mobile operator.

As can often be the case though, there was a limit which was in the small print of the contract.

Read More: www.bbc.co.uk

Alan Blinkhorn - Urgent News: Soldier creates smartphone app to save the lives of burns victims on battlefield

Alan Blinkhorn - Urgent News:

Chris Seaton, former captain in the Royal Army Medical Corps, developed lifesaving burns app

A FORMER Army medic has created a pioneering smartphone app which could save the lives of soldiers badly burned on the battlefield.

Chris Seaton, once a captain in the Royal Army Medical Corps, is the mastermind behind the Mersey Burns app.

It lets medics do an exact and rapid calculation to see the precise amount of fluid a burns victim needs – something usually worked out with a pen and paper, which is time consuming and prone to error.

Chris said: “There are people who get burned out in Afghanistan and you can’t get them to a doctor or nurse – and if you get them to a combat medic they are going to be even more flustered than a doctor.

“After managing medics in Afghanistan I know the information and detail they have to take in and the pressure they have, so taking something and putting it in an app could solve all sorts of problems.”

Read more: www.mirror.co.uk